EXCHANGE/RETURN POLICY (INTERNATIONAL)
EXCHANGE POLICY
We want to ensure your satisfaction with our products. If you ordered the wrong size, we kindly remind you to check our size chart and instructions on how to measure your body available with every product. Please review our exchange policy below:
- Exchange Limit: You can exchange up to 5 pieces per order.
- Request Timeline: Exchange requests must be submitted within 14 days of receiving your order.
- Shipping Costs: Customers are responsible for shipping costs both ways for exchange orders.
Conditions for Exchanges:
- Items must be in original condition, with original packaging and all tags attached.
- Any items that appear worn, washed, or altered will be refused for exchange.
- Please take care when trying on garments; we cannot accept items with makeup stains or perfume odors.
How to Request an Exchange:
Please notify us of your exchange request via live chat on Instagram/Facebook or email.
We reserve the right to refuse alterations if the returned item does not meet the above conditions.
RETURN ORDER
We currently do not have a return policy for international orders, so please check your order carefully before placing it.
For any other issues, please contact us for assistance via Instagram/Facebook.
FIXING ORDER
We understand that during the process of creating custom order, issues may arise, such as the product not fitting properly due to incorrect measurements or other problems. Therefore, we offer a free alteration service for the first request on custom orders.
Please submit your alteration request within 10-14 days of receiving your item.
Conditions for Returns:
- The product must be in original condition (including tags, fabric labels), free of odors, and not used.
- The return must include the care bag, invoice, and box.
We reserve the right to refuse alterations if the returned item does not meet the above conditions.
THE NICOLÉTTE HOUSE WAREHOUSE :
Address 119 đường Bình Long, phường Bình Hưng Hòa A, quận Bình Tân, Hồ Chí Minh
Poscode : 71912
Hotline : +84 7724 03 113