1. Eligible Returns & Refunds

The Nicolétte House accepts return, exchange, and refund requests only in the following cases:

• Manufacturing Defects: The item arrives with a manufacturing defect or damage attributable to production.

• Incorrect Items: The item received differs from the original order due to an error on our part, including an incorrect size, color, or style.

2. Mandatory Eligibility Requirements

All claims must meet the following requirements:

• Unboxing Video: An uninterrupted, unedited video must be recorded when opening the package, clearly showing the outer packaging, shipping label, and condition of the items received.

• Claim Deadline: Claims must be submitted within 4 calendar days of delivery.

• Product Condition: All original tags, labels, accessories, and packaging must remain intact. Items must be unworn, unused, and unaltered until the claim is resolved.

Failure to meet these requirements may result in the claim being declined.

3. Non-Eligible Cases

For international orders, returns, exchanges, and refunds are not accepted for:

• Incorrect size selection by the customer.

• Fit issues or personal preferences, including body shape, desired fit, or aesthetic preferences.

• Changes of mind after receiving the order.

• Shipping-Related Issues: Delays, customs clearance, or other shipping-related matters are subject to our Shipping & Delivery Policy. Please refer to the Shipping section for further details. These issues do not qualify for a return or refund under this policy unless otherwise required by applicable law.

We strongly recommend reviewing the Size Guide on each product page before purchasing.

4. Resolution Options

Once a claim has been reviewed and approved, customers may choose one of the following options:

• Refund: Receive a refund for the eligible product.

• Product Exchange:Exchange the defective or incorrect item for another product of equivalent value.

All resolutions are subject to the return inspection and approval process outlined below.

5. Return Inspection & Approval

All returned items must be received and inspected by The Nicolétte House before a refund or exchange can be approved.

The returned item must match the condition documented in the original unboxing video and submitted claim. No additional damage, defects, signs of wear, or alterations may have occurred after the claim was submitted.

Customers are responsible for securely packaging returned items to prevent damage during return shipping. Please use appropriate protective packaging and cushioning.

Refunds or exchanges will only be approved if the returned item passes our inspection and meets all eligibility requirements.

If any additional damage, defects, or discrepancies are identified during inspection, we reserve the right to decline the exchange or refund request. In such cases, the item will be shipped back to the customer, and the customer will be responsible for all additional shipping costs, including return shipping and reshipment fees.

6. Refund Amount & Shipping Fees

Approved refunds cover the product price only, excluding original shipping costs and transaction fees.

If both the original item and its replacement are confirmed to be defective, all applicable shipping costs and transaction fees will be waived.

7. Refund Processing Time

Approved refunds are typically processed within 7–14 calendar days from the date we receive the returned item. The time required for funds to appear in the customer's account may vary depending on the payment method, bank, or card provider.