Exchange / Return Policies

EXCHANGE POLICY

We want to ensure your satisfaction with our products. If you ordered the wrong size, we kindly remind you to check our size chart and instructions on how to measure your body available with every product. Please review our exchange policy below:

  • Exchange Limit: You can exchange up to 5 pieces per order.

  • Request Timeline: Exchange requests must be submitted within 14 days of receiving your order.

  • Shipping Costs: Customers are responsible for shipping costs both ways for exchange orders.

How to Request an Exchange: Please notify us of your exchange request via live chat on Instagram/Facebook or email.

‍

RETURN POLICY

We currently do not have a return policy for international orders, so please check your order carefully before placing it.

For any other issues, please contact us for assistance via Instagram/Facebook.

MADE-TO-MEASURE POLICY

** For international made-to-order purchases, please ensure that you provide accurate measurements. Alternatively, feel free to contact us for guidance on how to measure correctly. This will help avoid any unwanted issues and prevent unnecessary international shipping fees.

We understand that with made-to-measure orders, there may be instances where the product does not fit as expected due to incorrect measurements or other factors.

To assist you, we offer a free alteration service for the first request on made-to-measure orders.

Please submit your alteration request within 10 days of receiving the product.

Kindly note that customers are responsible for both shipping fees for the alteration process.

DEFECTIVE ITEMS POLICY

If your product arrives in faulty condition, please notify us within:

  • 14 days for international orders

  • 48 hours for Vietnam orders

from the date of receipt, and provide a clear unboxing video.

  • If the original item is defective, we will exchange it for a non-defective item

  • If the replacement item is also defective, you may choose one additional exchange or a refund

Refunds will be issued for the product price only (excluding original shipping costs and transaction fees), unless both the original and replacement items are defective, in which case all fees will be waived.

Refunds are typically processed within 10 business days after approval. Additional processing time may be required by your bank or card provider.

All defective item claims must include a clear unboxing video. We will notify you by email once your request has been reviewed and approved.

If more than 15 business days have passed since refund approval and you have not received the funds, please contact us at Contact

CONDITIONS FOR EXCHANGE

  • The product must be in original condition (including tags, fabric labels), free of odors, and not used.

  • The return must include the care bag, invoice, and box.

We reserve the right to refuse alterations if the returned item does not meet the above conditions.

THE NICOLÉTTE HOUSE WAREHOUSE :

Address : 119 Binh Long street, Binh Hung Hoa A ward, Binh Tan district, Ho Chi Minh City.

Postcode : 71912

Hotline : +84 909 258 705