INTERNATIONAL SHIPPING

WORLDWIDE SHIPPING

The Nicolétte House offers worldwide shipping to destinations supported by our shipping services. We currently provide international shipping through DHL, UPS, FedEx, and Posten, depending on the destination and service availability.

At checkout, please select your destination country to view the available shipping options and applicable shipping fees. Shipping costs are calculated based on the shipment details, including package weight, destination, and other applicable carrier charges. Where supported, prices will be displayed in your local currency.

Please ensure that your shipping address, email address, and contact number are accurate and complete before placing your order.

Signature Required

A signature may be required upon delivery, depending on the selected shipping service and destination.

Please monitor your tracking notifications and ensure that someone is available to receive the package and provide a signature when required.

Shipping Options & Estimated Delivery Times

Each shipping option has its own estimated timeline, which may include:

  • Order processing and packing time.

  • Carrier pickup schedule.

  • Estimated transit time.

Please refer to the shipping options displayed at checkout or the relevant shipping information provided by our team for the applicable estimates.

All delivery times are estimates and may vary depending on the destination, carrier operations, customs clearance, weather conditions, public holidays, and other circumstances beyond our control.

Custom, Duties & Taxes

1. Customer Responsibility for Import Charges

All international customers are solely responsible for paying any import duties, customs fees, VAT, sales taxes, and other charges imposed by the customs authorities of their destination country.

These charges are determined by the destination country's authorities and must be paid by the recipient when applicable.

2. Shipping Fees Do Not Include Import Taxes

Please note that the shipping fee covers delivery costs only and does not include import duties, taxes, or customs clearance fees charged by the destination country.

Any applicable import charges are separate from the product price and shipping fee and must be paid by the customer.

3. Import Tax Estimates

Import duties and taxes vary by country and may depend on local regulations, product value, and other factors. The Nicolétte House cannot determine or guarantee the exact amount of import duties or taxes payable for your order.

We are not responsible for calculating, collecting, or covering these charges unless explicitly agreed in writing.

For an estimate before placing your order, please contact your local customs office or shipping carrier, such as DHL, UPS, FedEx, or Posten.

4. Failure to Pay Import Charges

Failure or refusal to pay required import duties, taxes, or customs fees may result in delivery delays, return to sender, abandonment, or other restrictions imposed by the carrier or customs authorities.

We do not accept cancellations or refunds solely because a customer refuses to pay the applicable import duties, taxes, or customs fees.

Additional shipping charges may apply if a returned shipment needs to be reshipped.

This policy is subject to any mandatory rights or remedies under applicable consumer protection laws.

Incorrect or incomplete shipping information

Customers are responsible for providing accurate and complete shipping information, including:

  • Full recipient name.

  • Complete delivery address, including apartment or unit number where applicable.

  • Valid email address.

  • Active contact number.

Incorrect or missing information may cause delivery delays, failed delivery attempts, or the return of a shipment to the sender.

An incorrect email address may also prevent you from receiving order confirmations, shipping notifications, and other important updates.

If a shipment is returned to us because of incorrect or incomplete address information provided by the customer, the original shipping fee is non-refundable. Additional shipping charges will apply if the order needs to be shipped again.

We recommend monitoring your tracking information regularly and contacting the carrier promptly if any delivery issues arise.

Delivery Date Requests & Guarantees

Any delivery date entered in the “Special Notes” section at checkout is considered a request only and is not guaranteed unless expressly confirmed in writing by The Nicolétte House.

If you require your order by a specific date, please contact us via email or direct message before placing your order. We will review the production schedule, processing time, and available shipping services to determine whether the requested delivery date can be accommodated.

A specific delivery date can only be considered guaranteed if we have explicitly confirmed it in writing before the order is placed.

We do not accept refund requests solely because an order fails to arrive by a requested date that was not confirmed in advance.

Once an order has been dispatched within the stated processing timeframe, delivery is subject to the shipping carrier, customs authorities, and local delivery services. We are not responsible for delays caused by customs inspections, carrier operations, weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.

Delayed Shipments & Refund Policy

1. Shipping Delays & Tracking Updates

We understand that shipping delays can be frustrating. If your shipment is delayed or tracking information is temporarily unavailable, please contact us. We will assist in following up with the shipping carrier where reasonably possible.

Tracking updates may be delayed due to carrier operations, transit arrangements, or customs processing. A lack of tracking updates does not necessarily indicate that a shipment has been lost.

2. Refund Policy for Delayed Shipments

Refunds will not be issued solely due to shipping delays, temporary tracking inactivity, or delivery exceeding the estimated timeframe. Once an order has been dispatched, delivery is handled by the selected shipping carrier and its local delivery partners.

3. Shipping Upgrades & Additional Fees

Customers who select standard shipping agree to the estimated delivery timeframe of their chosen service.

  • Upgrade requests: Contact The Nicolétte House within 48 hours of placing your order to request expedited shipping.

  • Additional fees: Any shipping upgrade costs must be paid by the customer.

  • Refusal to upgrade: If you decline the upgrade fee, your order will proceed using the original shipping method selected at checkout.

  • Cancellation & refunds: Requests to cancel or obtain a refund solely because you refuse to pay additional shipping fees will not be accepted.

  • After 48 hours: Shipping upgrades requested due to delivery timing concerns will generally no longer be accepted.

4. Delivery by a Specific Date

If you require delivery by a specific date, please contact us before placing your order to confirm the available shipping options and estimated delivery timeframe.

A specific delivery date is only guaranteed if expressly confirmed in writing by The Nicolétte House before the order is placed.

Nothing in this policy limits any mandatory cancellation, refund, or other rights available to customers under applicable consumer protection laws.

IN-STOCK, MADE-TO-ORDER & PRE-ORDER ITEMS

Some products are available immediately, while others are offered on a Made-to-Order or Pre-Order basis. The estimated production or preparation time will be stated on the relevant product page whenever applicable.

For time-sensitive orders, please contact us before placing your order. We can check stock availability, fabric availability, and our current production schedule to determine whether your order can be prepared earlier.

Processing times may vary due to production requirements, fabric availability, remakes, or other operational circumstances.

If an unexpected delay extends beyond two business days past the stated processing timeframe, we will notify you by email as soon as reasonably possible.

For non-urgent orders, processing will proceed according to the estimated timeline stated on the product page or the selected shipping option.

If an order contains both Pre-Order and in-stock items, the entire order will be shipped once all items are ready. If you would like to receive in-stock items sooner, please place separate orders.

Please note that production or processing time is separate from the carrier's transit time.

VIETNAM SHIPPING

VẬN CHUYỂN

Chúng tôi giao hàng đến 63 tỉnh thành Việt Nam

Khách hàng có thể tìm kiếm thêm các câu hỏi thắc mắc khác tại đây

ĐƠN VỊ VẬN CHUYỂN

Chúng tôi hiện đang sử dụng các dịch vụ vận chuyển với 2 hình thức vận chuyển - vận chuyển standard và vận chuyển hoả tốc (HCM)

Đơn vị vận chuyển standard : Viettel Post

Đơn vị vận chuyển hỏa tốc : XanhSM , Be , Grab , Ahamove, Nasco

PHÍ VẬN CHUYỂN

Nội thành HCM : 26,000 (Giao hàng từ 1-2 ngày; lưu ý không bao gồm thời gian chuẩn bị)

Ngoại thành, các tỉnh khác : 39,000 (Giao hàng từ 3 - 4 ngày; lưu ý không bao gồm thời gian chuẩn bị)